Refund policy

In this section, you will find information about the conditions of withdrawal from an agreement, payment terms and refunds.

Payment terms

  1. The payment value is determined on the basis of the price list available on the Service Provider’s website at the time the order is placed.
  2. The prices specified on the Online Service website are gross prices denominated in Polish zlotys and include VAT.
  3. The total price of an order that is visible prior to order confirmation includes the price together with tax liabilities and any related expenditure, including, in particular, the costs of the transaction.
  4. The total price of an order is binding for both the Service Provider and the User.
  5. For rentals, the Service Provider offers the following payment method for the Services provided – external payment system by Stripe (Stripe, Inc. 354 Oyster Point Boulevard, South San Francisco, California, 94080, USA) connected to the Chargebee system (CHARGEBEE INC.).
  6. In specific cases, the Service Provider allows the purchase and the following payment methods for the Services provided:
    • For purchases – by standard bank transfer to the following Service Provider’s bank account: IBAN PL 34 1140 1010 0000 4456 7400 1003,
    • For purchases – using the PayU external payment system operated by PayU Spółka Akcyjna with its registered office in Poznań (60-166), at ul. Grunwaldzka 186, entered in the Register of Entrepreneurs of the National Court Register under KRS No: 0000274399, Tax ID No (NIP): 7792308495 and Statistical ID No (REGON): 300523444.
  7. The User is obliged to pay:
    • within 7 days – if the payment is made by standard bank transfer,
    • upon placement of the order – if the payment is made using the external payment system, in advance.
  8. The payment shall be returned by the Service Provider immediately, but not later than within 14 days from the date when the cause of such return arose, in the following cases:
    • withdrawal from an agreement,
    • recognition by the Service Provider, in whole or in part, of a claim covered by a complaint, on the basis of generally applicable legislation.
  9. The payment shall be returned using the same payment method that the User used in the original transaction, unless the User consents to another solution that does not entail any additional costs for the User.
  10. The Service Provider is not obliged to return any additional costs of Delivery incurred by the User, if the User has selected a Delivery method other than the least expensive standard method of Delivery offered by the Service Provider.

Withdrawal from an agreement

  1. The Consumer may withdraw from an agreement for convenience, with a stipulation that:
    1. The deadline for withdrawal from a sale agreement and rental agreement expires after 14 days from the date on which the Consumer obtained the item or on which a third party indicated by the Consumer obtained the item,
    2. The deadline for withdrawal from a Subscription agreement expires concurrently with the time limit for withdrawal from a sale and rental agreement (depending on the option).
  2. In order to meet the deadline for withdrawal, it is sufficient for the Consumer to send a notification of the exercise of such right to withdraw from the agreement before the expiry of the deadline for withdrawal from the same.
  3. In order to exercise the right to withdraw from an agreement, Consumers need to notify the Service Provider (StethoMe Sp. z o.o., ul. Winogrady 18 a, 61-663 Poznań, / of their decision to withdraw from the agreement, by making a clear statement (e.g. by means of a letter sent by regular post, by email or via the online form).
  4. The Service Provider shall reimburse the Consumer for all payments it received from the Consumer; the refund shall be made immediately and in no case later than 14 days after the date on which the Service Provider was notified of the Consumer’s decision to exercise his/her right to withdraw from the agreement.
  5. The Service Provider shall return the payment using the same payment method that was used by the Consumer in the original transaction, unless the Consumer clearly consented to a different solution. In any case, the Consumer shall not incur any fees related to such a refund.
  6. In the event of withdrawal from an agreement, the agreement shall be considered non-concluded.
  7. If the Consumer made a declaration of withdrawal from an agreement before the Service Provider accepted his/her offer, the offer shall no longer be binding.
  8. Renewal of the Rental with the Subscription shall not be treated as the conclusion of a new agreement, but as the continuation of the existing one, and there is no right of withdrawal.

Version 1.3 dated 6.07.2022